Return and Refund Policy

Last Updated: August 24, 2026

Thank you for shopping with Everza. We are committed to providing a reliable shopping experience and ensuring that our customers are satisfied with their purchases.

1. 30-Day Return and Exchange Policy

We offer free returns and exchanges within 30 days after delivery for eligible orders.

To qualify for a return or exchange:

• The request must be submitted within 30 days after the delivery date.

• The product must be in its original condition.

• The product should be unused unless the return is related to a defective, damaged, or incorrect item.

• Original packaging, accessories, and included items should be returned when applicable.

• Proof of purchase or order information must be provided.

2. How to Request a Return or Exchange

Before returning any product, please contact our customer service team.

Customer Service Email:
quirinajordon9274@outlook.com

Please include:

• Order number

• Customer name

• Reason for return or exchange

• Photos or supporting information if the product has an issue

Our customer support team will review your request and provide return instructions.

Please do not send items back without receiving confirmation from our customer service team.

3. Free Return Service

Everza provides free returns and exchanges within the 30-day return period for eligible orders.

If you receive:

• A damaged product

• A defective product

• An incorrect item

please contact us and we will assist you with an appropriate solution.

4. Refund Processing

Once your returned item is received and inspected, we will send you a confirmation regarding your refund status.

If approved:

• Refunds will be issued to the original payment method.

• Refund processing will begin within 5–10 business days after approval.

• Your bank or payment provider may require additional time before the refund appears in your account.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within a reasonable timeframe after delivery.

Please provide:

• Order number

• Description of the issue

• Clear photos of the product if applicable

We will review your request and provide a suitable resolution, including replacement or refund when applicable.

6. Non-Eligible Returns

Returns may not be accepted if:

• The product has been damaged due to misuse.

• The item is missing original components or accessories.

• The return request is submitted after the 30-day return period.

This policy does not affect any consumer rights that cannot legally be excluded.

7. Contact Us

For any return or refund questions:

Email: quirinajordon9274@outlook.com

Website: everza.shop